At the Williamsburg School of Music, our goal is to help you succeed in learning/improving at an instrument. We know that things come up sometimes that may make this inconvenient and we can sympathize, but in order for us to offer the best private lessons we can at the lowest rates we can, it is important to us to hold the following policies:
Please be aware that WSM and any of its teachers are not responsible for any loss of property or personal injury. By attending any class, lesson, or event with WSM, you are waiving any rights to the liability of WSM and its teachers and to any claims, suits, demands, damages, judgements, costs and expenses that you may incur.
We value the safety and security of our students and staff, so we reserve the right to refuse service to anyone who is disruptive, disrespectful, harassing, intoxicated, or who causes any kind of safety concern to anybody here.
The cancellation policy for lessons is as follows: 24 hours notice is required for cancellation or rescheduling of any lessons. Otherwise, you will still be charged for the missed lesson. There are no exceptions for this.
Our teachers are all part-time and have their own music careers, and must arrange their lives around the lessons that are booked here. That is why it is important that students understand and adhere to our 24 hour cancellation policy. When you schedule a lesson with us, the teacher is reserving their time and may be giving up another gig or lesson because they are scheduled to work with you instead, hence the need for 24 hours notice of any cancellations or schedule changes. We also need to pay them regardless of whether you show up or not, as well as our bills.
We reserve the right to cancel or (with your permission) reschedule any lesson at any time.
We try very hard to never do this, but sometimes we have to cancel lessons on short notice for a variety of reasons. We appreciate your understanding that this may (but will very rarely) happen. You will not be charged for these canceled lessons. We may also have a different teacher substitute your lesson in the event that your teacher cannot make their scheduled appointments.
You must have a current, valid lesson package to reserve a lesson in advance.
You must have had a lesson within 7 days in order to use our space for free practice. Practice time is not guaranteed, and is available only when the room/equipment isn’t being used by students taking lessons.
All three lessons of a Groupon package must be used within three weeks of the first one.
We accept Groupons from new students only, and only one per student is allowed.
Groupons may not be combined with any other promotional offers, including a free trial.
If you ever have a concern that isn't being addressed, you can email Craig, the owner, at email@example.com
Contacting WSM: Emailing us at firstname.lastname@example.org is our preferred method of communication (and you will probably get a faster response, to be honest), but our office number should you ever need it is 718-963-3600.
We are super excited that you are student at the Williamsburg School of Music and look forward to having you in a lesson!